Terms of Reference
The Banking Adjudicator’s Terms Of Reference have been adopted from the Bankers’ Association Of Botswana Bankers’ Code Of Conduct of 2002 (copies of which are available from their banks. The Terms Of Reference define the obligations, duties and powers of the adjudicator and the member banks.
Business Survey strategy
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- Generally, consumers would have problems if they were unaware of the availability of services provided by an ombudsman where efforts are not made to publicize; they should know where and how to contact the office and this means that contacting the ombudsman should not be a cost barrier
- Additionally, the ombudsman should make information available, similarly, financial businesses should be required to tell dissatisfied consumers about the ombudsman.
- The ombudsman website must be available, regularly updated, and must explain to consumers how to make a complaint.
- Such information must also be made available to consumers who do not have access to internet facilities.
- Consumers should be able to phone financial services providers free-of charge, so that cost is not a barrier for the disadvantaged and poor
- Principle: The decision-making process and administration of the scheme are independent of industry associations.
REsearch anaysis
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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
- – Cost-reduction opportunity analysis
- – Revenue and margin improvement strategies
- – Lean, Six Sigma and continuous improvement
- – Margin improvement strategies
conslusion
Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.
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