ONLINE COMPLAINT Are you dissatisfied with the service you received
from your Bank? Have you followed your Bank’s
Internal Complaints Procedure and that you
are still not happy with the outcome?
Do you need assistance?
COMPLAINT FORM
Welcome To Botswana Banking Ombudsman
on the initiative of commercial and
merchant banks, the first voluntary
scheme in the banking sector in Botswana.

Free, Fair and Accessible Dispute Resolution Services

Welcome To Botswana Banking Ombudsman

The Botswana Banking Ombudsman previously known as The Office of the Banking Adjudicator (OBA) was established in 2002, on the initiative of commercial and merchant banks, the first voluntary scheme in the banking sector in Botswana. The office is an independent body, which exist to resolve legitimate complaints between you and your bank. We investigate complaints about banking services supplied by member banks of the Bankers’ Association of Botswana. Our service is free, fair, accessible, efficient and informal.

1

Terms of Reference

The Banking Adjudicator’s Terms Of Reference have been adopted

2

Operational Procedures

These powers and duties are to be exercised and fulfilled.

3

Powers and Duties

The principal powers and duties are to consider disputes