The Office of the Banking Adjudicator (OBA) was established in 2002, on the initiative of commercial and merchant banks, the first voluntary scheme in the banking sector in Botswana. The office is an independent body, which exist to resolve legitimate complaints between you and your bank. We investigate complaints about banking services supplied by member banks of the Bankers’ Association of Botswana. Our service is free, fair, accessible, efficient and informal.
The Office of the Banking Adjudicator (OBA) was established in 2002, on the initiative of commercial and merchant banks, the first voluntary scheme in the banking sector in Botswana. The office is an independent body, which exist to resolve legitimate complaints between you and your bank.
We investigate complaints about banking services supplied by member banks of the Bankers’ Association of Botswana. Our service is free, fair, accessible, efficient and informal.
The Banking Adjudicator acts
The Banking Adjudicator acts independently, impartially and objectively in resolving disputes and
can not be influenced by anybody in making decisions. All complaints receive the highest priority,
and handled confidentially and sensitively.
He/She enjoys security of tenure and can only be dismissed on the grounds of incompetence,
gross misconduct, or inability to effectively carry out his duties. He/ She may not be dismissed
for being unpopular with the banks or any consumer grouping.
Banks must comply with awards of compensation made by this office.
Terms of Reference
The Banking Adjudicator's Terms Of Reference have been adopted from the Bankers' Association Of Botswana Bankers' Code Of Conduct of 2002 (copies of which are available from their banks.
Operational Procedures
The operational procedures define the manner in which these powers and duties are to be exercised and fulfilled.
Powers and Duties
The Banking Adjudicator's principal powers and duties are to consider disputes within these Terms Of Reference and to facilitate the satisfaction, settlement or resolution of such disputes