ONLINE COMPLAINT
from your Bank? Have you followed your Bank’s
Internal Complaints Procedure and that you
are still not happy with the outcome?
Do you need assistance?
on the initiative of commercial and
merchant banks, the first voluntary
scheme in the banking sector in Botswana.
Free, Fair and Accessible Dispute Resolution Services
Welcome To Botswana Banking Ombudsman
The Botswana Banking Ombudsman previously known as The Office of the Banking Adjudicator (OBA) was established in 2002, on the initiative of commercial and merchant banks, the first voluntary scheme in the banking sector in Botswana. The office is an independent body, which exist to resolve legitimate complaints between you and your bank. We investigate complaints about banking services supplied by member banks of the Bankers’ Association of Botswana. Our service is free, fair, accessible, efficient and informal.
Terms of Reference
The Banking Adjudicator’s Terms Of Reference have been adopted
Operational Procedures
These powers and duties are to be exercised and fulfilled.
Powers and Duties
The principal powers and duties are to consider disputes
