Legitimate complaints
Your Compain must :
- Be against a bank that is a member of the Bankers’ Association Of Botswana.
- Be against your own bank, regarding its products and services or fees.
- Relate to a claim of less than P 500,000.00
- Relate to Mal-administration on the part of the bank that has caused
- you some loss, distress or inconvenience that is not of a trivial nature.
- Refer to misleading advertising
What you can not Complain to us About:
- The exercise by a bank of its commercial judgements on lending policy or interest rates.
You can not complain about a bank’s failure to give you a loan, unless there was failure to follow the correct
procedure and this prejudiced you. - Matters that should more appropriately be dealt with by a court of law or other process.
- Matters where legal action has been started or where the customer wishes to be accompanied by an attorney.
- Something that happened not more than 3 years ago.
We do not deal with general or systemic problems such as the length of queues.